qo777's Privacy Policy

1. General Introduction

This Privacy Policy ("Policy") sets out the rights and responsibilities relating to the collection, processing, storage, and sharing of information between the entity operating the qo777 platform ("qo777", "we", "us") and its users ("you", "your"). By using qo777's website, application, or any of its services, you are considered to have given your consent to the terms of this Policy.

We believe that digital privacy is a fundamental right. That is why qo777 is committed to ensuring the highest level of protection for your information at all times. We keep your data secure through SSL encryption, a protected server infrastructure, and strict access controls.

2. Scope of This Policy

This Policy applies to:

• all users registered on qo777's website and mobile platform;
• visitors who browse our services before opening an account;
• anyone who contacts us, that is, those who reach out via live chat or email.

This Policy does not apply to third-party websites or services whose links may appear on our platform but which are operated independently.

3. Information You Provide Directly

When you create an account on qo777 or use our services, you voluntarily provide the following information:

• full name and date of birth;
• email address and mobile number;
• payment information (bKash, Nagad, or Rocket account number — the full number is never stored);
• documents required for identity verification (copy of national identity card or passport);
• messages and complaints sent to our support team.

4. Automatically Collected Information

The following information may be collected automatically when you use the qo777 platform:

• IP address and device identification information;
• browser type, operating system, and device model;
• time spent on the platform, pages clicked, and navigation path;
• login and logout timestamps;
• transaction history and gaming activity records.

5. Cookies and Similar Technologies

The qo777 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help remember your preferences on future visits. We use:

• Essential cookies: necessary for maintaining login sessions and ensuring security;
• Functional cookies: save your language preferences and settings;
• Analytics cookies: help analyse and improve how the platform is used.

You can manage cookies through your browser settings, but disabling cookies may mean some services do not work correctly.

6. Purposes for Using Information

qo777 uses the information it collects for the following legitimate purposes:

• creating accounts, verifying identity, and ensuring a secure login process;
• processing deposit and withdrawal transactions;
• preventing fraud, money laundering, and unauthorised access;
• providing customer service and resolving complaints;
• testing and improving platform performance and adding new features;
• monitoring responsible gaming and providing support;
• delivering relevant offers based on your preferences and platform usage patterns (only with your consent).

7. Legal Basis and Legitimate Interests

We process your information on the following legal bases:

• Performance of a contract: to manage your account and provide services;
• Compliance with legal obligations: to adhere to applicable laws and regulations;
• Protection of legitimate business interests: to prevent fraud and ensure platform security;
• Your consent: for marketing communications and the use of cookies.

8. Sharing Information with Third Parties

qo777 never sells your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment processors: only the necessary information is shared to process transactions via bKash, Nagad, and Rocket;
• Technology service providers: hosting, cybersecurity, and analytics providers who operate under strict data protection agreements with us;
• Legal authorities: where disclosure is required under a legal obligation or by court order.

9. Business Transfers

If qo777 goes through a merger, acquisition, or sale of assets, your personal information may form part of the transferred assets. In that case, we will notify you in advance and the new entity will be bound to follow this same Privacy Policy.

10. Security Measures

qo777 applies industry-standard security technologies to protect your information:

• SSL/TLS encryption: every data transmission takes place over an encrypted connection, so third parties cannot read information in transit;
• Encrypted storage: sensitive information such as passwords and identity document details is stored in encrypted form;
• Access controls: only authorised staff can view the data they need for specific responsibilities;
• Security audits: regular internal and external security audits are conducted;
• Two-factor authentication: an additional verification layer can be enabled for account login.

11. Data Retention Period

Your information is retained according to the following policy:

• information for active accounts is kept for as long as the account remains active;
• even after an account is closed, certain information may be retained for a specified period to meet legal obligations and prevent fraud;
• once the designated period has passed, information is securely deleted or transformed so that it is no longer personally identifiable.

12. Your Rights Regarding Your Data

As a user of the qo777 platform, you have the following rights:

• Right of access: the right to know what information we hold about you and to receive a copy;
• Right to rectification: the right to request correction of inaccurate or incomplete information;
• Right to erasure: the right to request deletion of your personal information in certain circumstances (subject to legal obligations);
• Right to object to processing: the right to stop receiving marketing messages or to object to the use of your information for specific purposes;
• Right to portability: the right to receive the information you have provided in a structured, machine-readable format;
• Right to withdraw consent: the right to withdraw consent given for marketing communications at any time.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible after receiving it.

13. Protection of Minors' Information

qo777 services are strictly for those aged 21 and above only. We do not intentionally collect any information from minors. If we learn that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

14. How Policy Changes Are Handled

qo777 may review and update this Privacy Policy from time to time. When changes are made:

• the updated policy will be published on this page;
• registered users will be notified by email of any significant changes;
• continued use of the platform after changes have been made will be considered acceptance of the new policy.

The date of any policy change will always be noted at the bottom of the page.

15. Dispute Resolution

Any dispute or complaint relating to this Privacy Policy will first be addressed through our support team. We are committed to resolving issues in a fair and transparent manner at all times.